JOB DESCRIPTION / ROLE
Max Piccinini, a leader in the field of training and coaching for entrepreneurs, is seeking a passionate and dynamic Customer Success Manager to strengthen its team. If you have extensive experience in client relationship management and want to play a key role in supporting our clients, this opportunity is made for you!
Your Role:
As a Customer Success Manager, you will be responsible for ensuring an exceptional client experience for the entrepreneurs participating in our MasterMind programs. You will provide personalized and strategic support to our clients to maximize their satisfaction and success while serving as a cornerstone of the customer service team.
Your Missions:
Supporting MasterMind Members:
- You will oversee the guidance of clients, ensuring their satisfaction and the achievement of their goals by monitoring their progress and providing tailored advice.
Client Relationship Management:
- You will be the main point of contact for program clients, maintaining regular and personalized interactions to address their needs and resolve any issues.
KPI Monitoring and Analysis:
- You will track clients' performance indicators to ensure maximum satisfaction and identify growth opportunities. Evaluating client feedback and implementing actions to continuously improve the customer experience will be key responsibilities.
Process Optimization:
- You will work closely with internal teams to improve customer service processes and tools, ensuring a smoother and faster management of client requests.
An opportunity for growth may arise, involving tasks related to supervision and management.
Requirements:
- You have between 3 to 5 years of experience in client relationship management, ideally in a coaching or online training environment. Experience with high-end programs is a plus.- You are skilled at monitoring client performance through KPIs and providing tailored solutions to improve results.
- You possess excellent communication skills and demonstrate active listening to understand clients' needs and respond effectively and personally.
- You are autonomous, organized, and proactive, with the ability to manage your schedule and priorities effectively.
- You are fluent in French, both spoken and written.
- You have previous management experience or are eager to take on managerial responsibilities and lead a growing team.
Terms & Benefits:
- Full-time permanent contract.
- Remote work from Dubai.
- Join the dynamic team at Max Piccinini in a positive work environment where teamwork and conviviality are central to our interactions.
If you are excited about working in a fast-growing and dynamic environment and want to join a team that values excellence in customer service, apply now!
We look forward to learning more about you.
Salary:
AED
10,000 to 15,000
per month inclusive of fixed allowances.
ABOUT THE COMPANY
Max Piccinini is a successful Entrepreneur, Mentor, Best-selling Author, Internationally renowned Coach, he has already supported more than 160,000 business leaders, in more than 25 countries around the world and reaches more than 7 million people on social networks each month.
Thousands of business leaders participate in its programs and seminars which have enabled its clients to generate over €100 million in additional cumulative turnover.
Max was named “The Best French Coach” by Entreprendre magazine, where he made the cover in June 2022. He has appeared on France 2, BFM TV, Forbes, France Inter… and his passion is to help Entrepreneurs become financially free and fulfilled along the way .
You are in good hands to accomplish your dreams and become free in all respects.
