JOB DESCRIPTION / ROLE
Our client is looking for a customer success manager to be based in Dubai, UAE.
Customer success managers (CSM) are critical in protecting daily and monthly service fee levels and growing revenue for existing customer relationships with individual properties. CSMs achieve this by maintaining strong customer relationships, driving customer loyalty through onboarding, regular reviews, and effective escalation management. Through their relationships at each property, they also identify opportunities to grow revenue from those properties.
Outcomes:
- % contract value up for renewal retained
- Cross-sell opportunity leads identified and passed to regional sales managers
- Support/issue escalations resolved
- Strength of relationship map for managed services properties
Responsibilities:
- 5 - 7 years of sales experience within the same industry.
- Develop and implement a relationship development and retention plan for a portfolio of customers with a company managed services contract.
- Onboard new customers once a network install or upgrade has been delivered ensuring a smooth transition to the management of the customers' network.
- Execute the renewals process for existing managed services contracts driving retention.
- Identify and qualify cross-sell opportunities to hand over to regional sales managers.
- Monitor managed services support performance and proactively manage any issues and escalations.
ABOUT THE COMPANY
We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.
ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.
ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.
Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:
- IT & Telecommunications
- Engineering & Construction, Oil & Gas
- Banking, Finance & Legal
- Sales & Business Development
- Marketing, Public Relations & Communications
- Human Resources & Training
- Customer & Support Services (Secretarial and Administrative)
- Operational, Supply Chain & Logistics
- Executive Recruitment
- Emiratization Solutions
- Recruitment Program Outsourcing Solutions
- Managed Service Provider Solutions
- Talent Based Outsourcing Solutions
- Outsourced Staffing Solutions
