JOB DESCRIPTION / ROLE
• Handling 24/7 support number and Emails
• Allocation call outs to respective team
• Coordination with Workshop for repairs
• Proposal sending to customer for minor jobs
• Sending call out and performance report to customers
• Evaluation of yearly basis support performance, and cost analysis.
• Coordination with corresponding account managers for necessary escalations.
• Coordination with customer for arranging Workfront readiness for support team.
• Tracking of Customer assets and gate passes.
• Preparing necessary document for work permits.
• Coordination with third party vendors.
REQUIREMENTS
• Bachelors degree with electronic background.
• Excellent communication skills.
• Hardworking and self initiative.
• Work under pressure.
• Multitasking and good team player.
• Logical approach to solve problems.
ABOUT THE COMPANY
A leading group in the UAE.
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