JOB DESCRIPTION / ROLE
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Human Capital (HC)
Management Level
Director
Job Description & Summary
Firm Overview:
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
Line of Service and Overview:
Internal Firm Services (IFS)
IFS is a network of specialist support professionals, which includes Clients & Markets, Finance, Human Capital, Marketing & Communications, Office Management, Risk & Quality, Technology, to name but a few. Each function plays a vital role in making sure we have all the right resources, services and technology across our business.
Function and Overview:
Human Capital (HC)
A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You'll focus on helping drive the Firm's people strategy, creating a unique people experience for each individual, and supporting our Firm-wide values by working with the core competencies that measure and drive individual and Firm-wide success in the marketplace. Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.
Sub-Function and Overview:
Development and Impact
Our team supports business in recognizing the contribution of our People in a fair, consistent and transparent way as well as identification, retention and development of the people our businesses need to maximize client value. As part of the team, you'll also help develop and administer our total rewards programme by focusing on areas such as competitive benchmarking, tax and regulatory compliance, and incentive design and linkage to performance management.
Job Summary:
This role, leading performance, learning and development and rewards teams is responsible for overseeing the design, implementation, and evaluation of various programs and initiatives that support the development, engagement, and retention of employees.
Roles and Responsibilities:
- Develop and execute learning strategies and programs that align with the organization's goals and values
- Lead the performance management process, including setting goals, provide feedback, and conduct performance reviews
- Design and administer compensation and benefits plans that are competitive, fair, and compliant
- Lead and coach a team of learning and development, performance, and rewards specialists
- Collaborate with senior leaders and HR partners to identify and address talent gaps and development needs
- Collaborate and communicate effectively with stakeholders, HR partners, customers, suppliers, competitors, and regulators, to build and maintain a network of support and feedback for innovation
- Monitor and report on key metrics and outcomes of learning and development, performance, and rewards programs
- Manage budgets and vendor relationships for learning and development, performance, and rewards initiatives
- Stay updated on the latest trends and best practices in learning and development, performance, and rewards and identify how they can be applied to create new or improved products, services, or processes
- Use various tools and methods to research, analyze, and evaluate the feasibility, viability, and desirability of new or existing ideas, solutions, or opportunities
- Design, develop, and test prototypes or pilots of innovative solutions, using agile and user-centered approaches
- Use data and analytics to measure and report on the performance and impact of innovative tools or processes implemented across performance, rewards and learning
- Overall, foster a culture of innovation within the organization, by encouraging creativity, experimentation, and learning from failures
REQUIREMENTS
Required Competencies:
- Excellent communication, presentation, and interpersonal skills
- Ability to lead, motivate, and develop a high-performing team
- Ability to collaborate with stakeholders at all levels and across functions
- Ability to manage multiple projects and priorities in a fast-paced environment
- Ability to think strategically, creatively, and analytically
- Inclination towards innovation and incorporating best practices and emerging technology to maximize efficiency
Required Skills:
- Strong knowledge of adult learning principles, instructional design, e-learning, and evaluation methods
- Expertise in compensation and benefits design, analysis, and administration
- A proven track record of leading and delivering successful learning and development, performance, and rewards programs in a similar or larger organization. This can showcase relevant experience and achievements in the field
- A portfolio of learning and development, performance, and rewards projects or initiatives that demonstrate creativity, innovation, and impact. This can highlight the ability to design and implement effective solutions that meet the needs and expectations of the organization and its employees
- Leading and managing a team of learning and development, performance, and rewards specialists, including hiring, training, coaching, and performance evaluation
- Experience in using various tools and methods and leveraging the power of AI to measure and evaluate the effectiveness and impact of learning and development, performance, and rewards programs, such as surveys, assessments, analytics, and feedback
- Experience working on Workday, Board or any other HR or budgeting software such as learning management systems, performance management systems, and compensation and benefits systems, to create, manage, and report on learning and development, performance, and rewards data and information
Required Language Skills:
- Proficiency in the English language
- Professional Working Proficiency in Arabic is an added advantage
Minimum Education and Qualification(s):
- A bachelor's degree or higher in human resources, business, education, or a related field is preferred
- A master's degree or higher in human resources, business, education, or a related field is preferred
- A certification or accreditation from a recognized professional body, such as the Chartered Institute of Personnel and Development (CIPD), the Society for Human Resource Management (SHRM), or the Institute of Directors (IoD) is as added advantage
Required Years of
Experience:
- At least 12 years of experience in learning and development, performance, or rewards, with at least 5-8 years of leadership experience
- Experience working in the Big4, professional services or consulting firms is an advantage
ABOUT THE COMPANY
At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.
We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.
PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.
We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.
If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.
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