Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

As a Digital Payments Supervisor in the Treasury department, you will oversee the business operations and provide general support to internal and/or external customers, relating to digital payments services.

You will be responsible for ensuring all administrative and processing activities are completed in a timely and accurate manner and are in accordance with policies, procedures, compliance, and regulatory standards.

You will also utilize your analytical and business intelligence skills to provide insightful observations on current operations and highlight potential areas of development.

Job Responsibilities

- Facilitate liaison between stakeholders internal & external including Accounting, Data, IT, eCommerce, Retail Stores, Legal and Security to co-ordinate projects and achieve alignment.
- Manage the implementation timelines of new payment methods with the vendor delivery teams.
- Build relationships with payment service partners and maintain operational issue logs through continuous/regular operational review meetings.
- Review and drive fraud rule set-up and liaise with vendor for mitigation.
- Acquire knowledge of various business entities within the group and their working procedures, programs, products, and services to ensure optimum service efficiency can be achieved
- Manage and supervise digital payments operational team