Director of Front Office

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites, and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

Key Responsibilities:

1. Guest Experience:
   - Ensure the highest level of guest satisfaction by maintaining quality service standards and anticipating guest needs.
   - Handle guest concerns and complaints promptly and effectively.
   - Develop and implement guest service initiatives to enhance overall satisfaction.
2. Operations Management:
   - Oversee daily Front Office operations, including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit.
   - Ensure compliance with hotel policies, procedures, and brand standards.
   - Implement and monitor effective front office systems and processes to enhance efficiency and guest service.
3. Team Leadership and Development:
   - Recruit, train, and mentor a high-performing front office team.
   - Conduct performance evaluations, provide feedback, and identify development opportunities.
   - Foster a positive work environment that encourages teamwork and innovation.
4. Financial Management:
   - Develop and manage the Front Office budget, controlling expenses while maximizing revenue.
   - Monitor room occupancy, rates, and revenue generation strategies in collaboration with the Revenue Management team.
   - Ensure proper billing and financial procedures are followed.
5. Strategic Planning:
   - Collaborate with senior management to develop and implement strategies to enhance guest loyalty and retention.
   - Identify opportunities for operational improvements and efficiencies.
   - Stay updated on industry trends and best practices to maintain competitive advantage.
6. Collaboration and Communication:
   - Work closely with other departments such as Housekeeping, Sales & Marketing, and Food & Beverage to ensure smooth operations.
   - Communicate effectively with guests, team members, and stakeholders.

Qualifications

Qualifications and Experience:

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 5 years of progressive front office leadership experience in a luxury or upscale hotel environment.
• Strong knowledge of hotel management systems (e.g., Opera, PMS).
• Exceptional leadership, problem-solving, and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office Suite and other relevant software.

Additional Information

Our commitment to diversity & inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.