JOB DESCRIPTION / ROLE
Director of Operations
- Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
What you will be doing:
- Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
- Consistently offer professional, friendly and engaging service
- Support the Cluster General Manager in the overall management and strategic direction of the hotel
- Oversee the operations functions of the hotel
- Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards
- Responsibility of driving efforts to achieve/exceed the hotels scorecard targets ie. GOP, JDP, LQA, CES
- Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
- Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times.
- Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests.
- Be an ambassador for the Fairmont Brand
- Ensure all safety policies are being adhered to - Other duties as assigned
REQUIREMENTS
Your experience and skills include:
- Previous experience in a senior leadership role, within a preferred similar hotel brand required
- Extensive Hotel operations experience required
- Demonstrated knowledge of budget planning and financial controls
- University/College degree in a related discipline preferred
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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