JOB DESCRIPTION / ROLE
The Distribution Supervisor oversees the day-to-day distribution and transport operations across the UAE to ensure timely, cost-effective, and compliant delivery of goods. This role is responsible for route planning, driver supervision, fleet utilization, cost control, and compliance with safety and regulatory standards. The position works closely with the warehouse, sales, and customer service teams to achieve high delivery performance, minimize operational costs, and maintain customer satisfaction.
Responsibilities:
Transport Operations Management
• Supervise daily transportation operations, including planning, dispatching, and monitoring fleet performance.
• Allocate vehicles to delivery schedules in coordination with warehouse and distribution teams.
• Track vehicle movement using GPS and Transport Management Systems (TMS) to ensure adherence to assigned routes and schedules.
Route Planning & Scheduling
• Optimize delivery routes and schedules to maximize fleet utilization and reduce delivery time.
• Analyze geographic delivery zones to improve route efficiency and reduce fuel consumption.
Team Supervision
• Lead, manage, and train a team of 50+ drivers, maintaining high morale, discipline, and productivity.
• Monitor drivers’ performance, attendance, and compliance with company policies.
Cost Control
• Monitor and manage transportation costs, including fuel, overtime, and maintenance.
• Prepare transport KPIs and work on continuous improvement initiatives to reduce costs.
Fleet Management
• Ensure vehicles are roadworthy, well-maintained, and compliant with UAE regulations.
• Coordinate preventive and corrective maintenance with the maintenance team.
Documentation & Compliance
• Ensure accurate completion of delivery documents, transport logs, and vehicle checklists.
• Maintain regulatory compliance records (RTA, Police, Insurance, and other authorities).
Health, Safety & Environment (HSE)
• Enforce safety standards for loading/unloading, driving behavior, and emergency protocols.
• Conduct safety briefings and toolbox talks for drivers.
Customer Service & Coordination
• Liaise with customer service and sales teams to ensure on-time delivery and issue resolution.
• Handle delivery-related complaints promptly to maintain customer satisfaction.
Other Duties
• Perform any other tasks assigned by the Operations Supervisor.
Requirements:
• Bachelor’s degree in Business Administration or a related field.• Minimum 5 years in transport/distribution supervision, preferably in FMCG, trading, or logistics.
• Skilled in Transportation Management Systems (TMS) and route optimization tools.
• Knowledge of UAE logistics regulations and local road networks
• Strong leadership, communication, and problem-solving abilities.
• Ability to manage large driver and fleet teams effectively.
• Proficient in MS Excel and ERP systems (MBC, Sage, Oracle, etc.).
• Valid UAE Driving License
• English and Hindi (required); Arabic (advantage).
ABOUT THE COMPANY
Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles.
Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more.
The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to:
- Streamline their operations.
- Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard.
- Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests.
- Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages.
Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.
