Duty Manager

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JOB DESCRIPTION / ROLE

Employment: Full Time

Job Title

- Duty Manager

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Extend personal service and attention to all guests.
- Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests.
- Prepare and provide the daily reports, control reports (house account revenue and statistics)
- Monitor credit limits stringently, inform FOM when exceeding limitations
- Maintain and update guest history profiles through the Opera guest profile system.
- Prepare and provide the daily reports, control reports (house account revenue and statistics)
- Control Audit checking, trial balance for the day and cross checking of guest room rates between correspondence, registration cards and actual amount charged
- Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements.
- Give courtesy calls and complete the daily call log as per established guidelines

REQUIREMENTS

Your experience and skills include:

- Flexibility to respond to a range of different work situations.
- Must have the ability to multi task.
- Excellent communication and interpersonal skills.
- Ability to work under pressure.

Your team and working environment:

A wonderful brand new hotel just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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