Employee Relations Specialist - Corporate Services

Al Futtaim Group

Dubai, UAE

Posted on: 10 Jan 2025

JOB DESCRIPTION / ROLE

Employment: Full Time

Overview of the role

The main function of this role is to support with preparation of policies, communications on ethics, implement the escalation process and provide guidance on employee relations matters. The role will consist of maintaining the employee relations speak up channels for employees to raise concerns and manage employee relations cases, ensuring the cases are investigated and tracked in line with the escalation process, developing and maintaining metrics and reports, ensuring the outcome of each case is compliant, fair, consistent with business priorities and local labor law and adhering to the Al-Futtaim values. The role will also require implementing and maintaining the policy framework, compliance processes and business ethics policies, guidelines, and other relevant ethics-related documentation and communication for the organization.

What you will do

  • To provide timely and accurate advice on employee relations issues, HR policies, local labor law practices, policy standards and compliance risk.
  • To mediate conflict, to conduct employee investigations, to conduct disciplinary hearings always remaining impartial, confidential, fair and professional.
  • Must be able to make recommendations for corrective and disciplinary action.
  • To ensure employee relations policies, codes and processes are current, conform and comply with the relevant labor laws (such as Speak Up, Disciplinary Code, Code of Conduct and Ethics, etc.).
  • To constantly communicate and implement the end-to-end process of the policy framework, compliance processes group-wide speak up, disciplinary, and the escalation process.
  • To act as a translator in employee grievance or appeal hearings and to communicate employee relations programs and strategies.
  • Ensure effective working relationships in a diverse multi-cultural and competitive commercial environment.
  • Develop standard operating procedures, service level agreements and lean process flows, employee relations training program and material.
  • Ensure accuracy in all employee relations administrative tasks (legal, financial and reputational) for group-wide employee relations.
  • Maintain a strong network of internal and external specialists and peers.
  • Involvement in HR strategic projects as required.
  • Support the line manager with the policy project review process, consolidation, monitoring, delivery and with HR compliance reviews.
  • Monitor controls and key performance indicators for an effective compliance program performance management and for the speak program.
  • Analyze and report on the compliance program and speak up performance.
  • Carry out compliance risk assessment and due diligence covering all areas of the ethics policies.
  • Analyze and report on disciplinary process.
  • Roll out campaigns creating awareness on employee relations related matters, such as the code of conduct and ethics, speak up, etc.
  • Implementation of corporate ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers.

Required skills to be successful

  • Attention to detail, organized, efficient with good team working skills.
  • Communication skills and the art of dealing with others.
  • Ability to analyze and concisely explain verbally and in writing legislative and/or policy changes.
  • Ability to multi-task within a demanding environment. Ability to analyze reports, prepare summaries and propose actions where relevant.
  • Knowledge in the Microsoft suite of products.

What equips you for the role

  • Bachelor's degree or diploma in HR or employment law.
  • Minimum 5 years of relevant working experience in HR and/or employee relations in the GCC.
  • Knowledge of UAE employment law and employee relations.
  • Proven track record in project management and delivery.
  • Experience in drafting and editing policy documentation.
  • Good understanding of the various functional areas and risk within HR and their importance.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

ABOUT THE COMPANY

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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