JOB DESCRIPTION / ROLE
ROLE SUMMARY
The key focus of this role is to support a variety of initiatives focused on developing, engaging, and retaining a diverse workforce. This is a unique opportunity to improve existing programs and build new content and experiences for engaging employees across Averda.
ACCOUNTABILITIES
• Develops, designs, and implements customised on-boarding process for new hires.
• Conducts analyses of key data (Engagement Surveys, Exit Interviews, Stay Interviews) and identifies trends.
• Develops and supports implementation of employee recognition and reward programs.
• Develops, evaluates, and implements new processes to ensure employees are informed of company and office initiatives, programs, and announcements.
• Collects timely data to support business initiatives through focus groups, surveys, one-on-one interviews, and other methodology; evaluates and applies the data to support decisions.
• Researches, evaluates, and selects vendors according to requirements aligned with engagement initiatives.
• Proactively identifies and pursues relevant opportunities to strengthen employee awareness of Averda core values and culture and reinforces our goal of being an Employer of Choice.
• Develops and executes employee-centered events such as town hall meetings, staff retreats & appreciation events, birthdays, and key milestones.
• Identifies and escalates issues and solutions related to employee engagement.
• Works with cross-functional teams to identify unique/market needs while balancing the overall purpose and requirements of employee engagement.
• Seeks and leverages different perspectives to bring together creative and relevant solutions that drive business impact.
• Supports development of internal communications, events and program materials, including newsletters, e-blasts, etc.
• Supports HR team on ad hoc special projects and initiatives.
PERFORMANCE MEASURES/SUCCESS CRITERIA
• Meeting and exceeding the Key Performance Indicators and Service Level Agreements assigned for the team as well as supporting HR in Talent and Recruitment initiatives.
REQUIREMENTS
QUALIFICATIONS
• Minimum requirement – Bachelors in HR and desirable Masters in HR.
• Minimum 5 to 7 years professional experience of implementing engagement initiatives in a multicultural environment
• Have a methodical, process orientated approach with rigorous attention to detail
• Proactive in identifying potential problems and developing solutions
• Strong interpersonal skills to work sensitively with a complex culture
KNOWLEDGE, SKILLS, AND ABILITIES
• Excellent written and spoken English, French speaking skills is desirable
• Excellent interpersonal skills with the ability to facilitate mutual understanding and work effectively with a wide variety of people of all levels
• Excellent facilitation, program management and presentation skills
• Ability to deal with complexity and react quickly within a constantly changing environment
• Independent work ethic and a drive to contribute in a team environment
• Extensive knowledge in Microsoft Office (Word, Excel & PowerPoint)
• Strong understanding of traditional, digital and social media
• Strong project management skills and experience
• Ability to look at the big picture and meet communication needs of varied audiences
• Tolerance for working under pressure and on tight timelines
COMPETENCIES
• Drive for Results
• Adaptability
• Strong interpersonal skills to work sensitively with a complex culture of strong political relationships, rivalries and alliances
• Innovation & Continuous Improvement
• Planning & organizing
• Solution Generation & Decision Making
• Reliability
• Self-Commitment & Motivation
• Team Building
• Self-Development
• Functional expertise
ABOUT THE COMPANY
Averda is the leading provider of waste management services to emerging markets. For over 35 years, Averda has been continuously improving living and working environments for millions of people by providing effective and transformative city cleaning and waste management services.
Averda was built on the idea that clean streets are one of the cornerstones of growth and prosperity, delivering safer, healthier environments for communities to flourish.
As urban populations continue to boom across Africa, Asia and the Middle East, Averda is uniquely placed to work with fast-growing countries to develop long-term and sustainable waste management solutions for cities and expanding urban centres.
