JOB DESCRIPTION / ROLE
Operational tasks
Perform preventive and corrective maintenance actions in the facilities of the hotel or business unit as primary care with a range of versatility in the areas of action (electricity, plumbing, carpentry, scope of technical servicesu2026).
Ensuring the technical-legal compliance of the centre.
Organise outsourced maintenance services for their centre.
Execute strategic service agreements/projects closed from the HQs.
Report in the GMAO digital maintenance tool the service orders carried out.
Request internal and/or external help in the case of not being able to resolve an assigned incident by their own means.
Coordination of tasks with other departments in the maintenance field.
Customer experience
Be knowledgeable of the brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
Be knowledgeable of the Voice of the Customer goals and execute the necessary actions to achieve them.
Support their manager with the Sensory Architecture established for their areas.
Be knowledgeable and promote the hotel's services and facilities as well as the entertainment programme, experiences and events.
Requirements
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