Facility Management Manager

Chalhoub Group

Dubai, UAE

Posted on: 7 May 2024

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Employment: Full Time

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

The Country Facility Manager is responsible for providing leadership, guidance, support, and direction for the facility management activities including hard and soft FM services and asset management. Build monitor and optimize Budget files and P&L for the department and the facilities managed in the country including Retail stores, Offices and Warehouses. Oversee, challenge, and manage financial and technical matters with a focus on performance and efficiency of the service providers to ensure expectations and strategic targets are met. Coordinate and liaise with the interdisciplinary functions in relation to Sustainability, Safety & Security, Admin, Operations, and the Business to ensure our built environment is safe, secure, sustainable, well maintained, efficient and continuously improved and in compliance with world class standards.

Key Responsibilities


- Formulate and communicate Facility Management performance objectives and continuously monitor progress and alignment towards group strategic objectives
- Review and support in the execution of the business plan for the Country FM in line with the strategic objectives of the department and the Group in general.
- Review and work on defining and improving SLAs, and targeted KPIs.
- Continuously look for areas of improvement and betterment initiatives to enhance the overall condition and processes for our facilities.


- Manage and lead the country function team to ensure an efficient, productive, and motivated work environment.
- Review and approve service agreements for Soft and Hard FM including Scope of work, SLAs, Terms & Conditions in addition to the commercial assessment.
- Liaise and coordinate with Sustainability division to initiate, implement and ensure compliance with Sustainability standards guidelines and targets.
- Liaise and Coordinate with HSSE to ensure compliance with the group's policies and International and local Safety and Security standards.
- Monitor and provide guidance and support to Service providers and contractors serving our facilities to ensure best quality and cost-efficient solutions are provided.
- Oversee the commissioning of new facilities and handover process.
- Review and analyse Asset Management Reports and Data including Asset Life Cycle reports, Spare parts inventory stock vs consumed.
- Provide Dashboards and KPI monitoring tools for measuring technical performance and customer service.
- Build, monitor and review Budget and control expenditures per facility.
- Prepare weekly, monthly, and quarterly reports for providing insights and align with management targets and guidelines.

People Management

- Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback to support professional development and maximize performance
- Build strong relations and trust with stakeholders including Mall management, Retail Managers, and the interdisciplinary support functions.


What you'll need to succeed

- Bachelor's Degree in Engineering (Mechanical or Electrical).
- Minimum experience of 5 years in a similar Facility management role.
- fmp or cfm Certification is a plus.
- High Leadership and Communication skills.
- People person who can perform under pressure and deliver satisfying Customer experience.
- Strong Contract Administration and negotiation skills
- Financial knowledge to build, monitor and control the function's Budget and P&L.
- Familiar with Project Management and FM Consultancy at various stages of project.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.


The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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