Fleet Administrator

Overview of the role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life,” BYD is shaping a zero-emission future worldwide. The primary focus of the role is to support all administrative tasks for the Al-Futtaim Electric Mobility fleet team to ensure the department’s operations are efficient and accurate, enabling us to provide the right asset, in the right place at the right time.

What you will do:

• The role will act as the link between the various sales and operational roles within the fleet department at Al-Futtaim Electric Mobility company, and the external service providers such as workshop, drivers, external regulatory agencies, fleet customers etc. to ensure a seamless vehicle delivery to the customer each time, while maintaining error-free transaction records of purchases and invoicing, with a high degree of accuracy.
• Follow and observe the Standard Operating Procedure for fleet within Al-Futtaim. Understand and coordinate stakeholders needed to be involved in processes, and manage the communication of this in a timely manner.
• Responsible for data analysis and reporting of fleet activity; fleet sales, fleet opportunity sales funnel, OEM support per vehicle, margin achieved per vehicle, and price point.
• Manage all fleet test drives. Coordinate with sales coordinators to ensure that all demo cars are provided to fleet customers, cleaned, charged, and thoroughly checked. Assess and develop customer opportunities by ensuring full utilization of demos to customers.
• Monitor damages or fines which are incurred by customers and ensure these are followed up on in an efficient manner.
• Manage and update the CRM portal based on activity status of fleet customers.
• Respond to all enquiries from fleet customers; ranging from general enquiries, pricing and quotations, tenders, specification details, demo requests and flagging any issues or risks to appropriate stakeholders and suggesting solutions to help address concerns.
• Support achievement of monthly, quarterly, and annual fleet and used car targets by coordinating all vehicle deliveries.
• Ensure that vehicles are sent to the workshop for cleaning and servicing; ensure accessories are fitted as per specifications from the customers and that the vehicle is prepared for delivery with zero errors and omissions, on-time, and with correct documentation.
• Ensure timely and complete documentation pertaining to the registration of vehicles which include insurance, number plates, VCC documents, invoicing, sales letters and gate passes, etc., to ensure a smooth sales process.

Required skills to be successful:

• Knowledge of SAP.
• Experience with administration operations management.
• Coordination and analytical skills.
• Communication skills.

About the team:

The role reports to the Head of B2B and will interact with internal and external stakeholders.

What equips you for the role:

• Bachelor’s Degree or Diploma in business administration.
• 2 - 3 years knowledge in Fleet Administrative Operations Management practices and procedure.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, MS Projects, SAP) and Power BI.
• Knowledge in Human Resources Management and Finance is a plus.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicles.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.