Key Responsibility:

• Manage the logistics process for assigned areas/retailer partners with a KPI driven mindset and a hunger for continuous improvement
• KPIs: Efficiency of Pickers & Drivers (orders/day), Quality handling of orders (service level NPS), On time fulfilment (picking and delivery), Cost per order (picking and/or delivery), Speed of picking and delivery (per order/item)
• Manage & coach our own team of supervisors, pickers & drivers to achieve KPIs & grow with us
• Identify & hire new pickers & drivers as we scale (and warn & remove if not effective)
• Onboard new frontline team members perfectly to achieve
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset to have short term & long-term solutions
• Map out and optimize every part of the order preparation & delivery process (SOPs)
• Optimize team scheduling with data and creative ideas
• Enhance our speed of picking & delivery with operational & technical solutions
• Relationship building with store teams in conjunction with our account management team
• Assist dispatch team with on ground execution & quality control
• Plan, efficiently use & track/monitor on ground assets
• Support catalog & marketing teams with instore executions
• Ensure effective & efficient team utilization for peak & off peak (with additional support tasks)
• Expand capacity (per person) with operational & technical recommendations
• Evolve our logistics models & excellence in encompassing express, scheduled and same/next day deliveries based on customer and partner preferences
• Identify and define technology requirements & improvements
• Assist Head of Logistics on projects for continued operating efficiency and growth