Fleet Coordinator

Overview of the role

We are looking for a highly organized and detail oriented fleet coordinator to support the day to day operations of the Al Futtaim/Trading Enterprises fleet team. In this role, you will ensure that vehicles are delivered to customers efficiently, accurately, and on time by coordinating across internal teams, service providers, and external stakeholders. Your work will directly contribute to our reputation for providing seamless and high quality fleet services.

What you will do

• Ensure full adherence to standard operating procedures for fleet operations.
• Coordinate with internal and external stakeholders—including workshops, logistics, drivers, and customers—to support smooth and timely vehicle delivery.
• Manage customer accounts by creating and updating profiles and ensuring accuracy of details and extensions.
• Generate sales orders, assign vehicles, and maintain precise conditions such as discounts, promotions, and service contracts.
• Oversee preparation and assignment of demo vehicles, ensuring they are clean, charged, and test drive ready.
• Support invoice management including cancellations, rebilling, bank deal documentation, and audit readiness.
• Track and report fleet activity including sales performance and pipeline development.
• Greet and assist customers visiting the showroom for vehicle viewing, test drives, payments, and document handovers.
• Support fleet teams in achieving monthly, quarterly, and annual sales targets by ensuring zero error delivery execution.

Required skills to be successful

• At least 2 years of experience in a similar fleet coordination or administrative role.
• Minimum high school education or equivalent.
• Proficiency with SAP, understanding of Salesforce, and strong command of MS Excel and PowerPoint.
• Strong communication and interpersonal skills to work with diverse nationalities and customer profiles.

About the team

You will be part of the Al-Futtaim Electric Mobility Company’s fleet division within Trading Enterprises. The team works collaboratively to support fleet strategic priorities, ensuring efficient delivery of services and exceptional customer experience. You will work closely with sales teams, logistics, the preparation team at DIP, and other operational functions, all committed to delivering excellence across our fleet operations.

What equips you for the role

• Experience working with fleet customers and supporting sales processes.
• Ability to manage time effectively, coordinate complex workflows, and maintain error free documentation.
• Resilience, adaptability, and a proactive, persuasive approach to delivering results.
• High level of organization with the ability to multitask and manage multiple stakeholder requirements.
• Ability to work under pressure and deliver results with accuracy.
• Solid decision making and problem solving abilities.
• Customer oriented mindset with strong coordination skills.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.