- Serves customers as per company customer service “Steps and Standards”
- Participates in daily team briefing goals, achievement, and areas of concern.
- Responds to assigned daily/weekly goals as directed by the Assistant Store
Manager/Supervisor
- Identify food orders in a timely manner when ready and efficiently serve food or
beverages to guests at tables in a timely manner.
- Clear dishes from tables and other necessary areas to ensure high quality customer service and hygiene standards.
- Check with guests to ensure that they are enjoying their meals; take initiative to correct any problems. Inform the Restaurant Supervisor or the Manager for assistance in resolution as needed.
- Develop interpersonal relationships with guests and greet all guests with enthusiasm and friendliness.
- Answer customer questions about food, beverages, and any other areas accurately and in a friendly manner.
- Set up station according to restaurant guidelines.
- Prepare tables for meals, including setting up items such as tableware, condiments, glassware etc.
- Stock service areas and side stations with supplies such as coffee, beverages, condiments, tableware, disposables, etc.
- Always arrive at scheduled time and dressed in required uniform.
- Provide the highest level of service in accordance with company standards.
- Follow checklists and standard operating procedures.
- Maintain a safe, clean, organized, and stocked work area.
- Prepare work area for opening, mid-shift, or closing in accordance with company
standards.
- Responsible for cleaning up assigned areas of the restaurant during opening and/or closing times.
- Perform other duties as assigned by the Supervisor and ASM