Fragrance Consultant

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JOB DESCRIPTION / ROLE

Employment: Full Time

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Our Fragrance Consultant is responsible for achieving op mum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving perfume advice to their clients and guiding them through perfumes and allergies routines with suitable products.

Key Responsibilities

Drive the business:

- Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
- Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed.
- Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities.
- Promote the Group's loyalty program (MUSE) and increase enrollment rate and new customer acquisition.
- To have an understanding of brand's online o?ers and activities.
- Participate to the brand's events when required inside or outside the store and push fragrance sales during events, promotions and launches.
- Be ?exible to support other stores and team members when required.
- Stay ahead of latest trends, products and competitors.

Customer Centricity:

- Take ownership of the customer's experience by delivering an exceptional service and brining to life the brand's customer journey at all di?erent touchpoints (physical and digital) through building rapport, sharing product knowledge and expert's advice, proactively catering to customers' needs, interests and preferences.
- Demonstrate usage and bene?ts of various brands and products in alignment with the retail policies.
- Use clienteling techniques and tools to virtually connect with customers, build one-on-one.
- relationships based on trust to drive loyalty. (Such techniques and tools include messaging, (virtual) shopping appointments, etc.)

Operational Excellence:

- Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand's VM guidelines.
- Report stock shortages using the stock order form and ensure stock receipt as per set procedures.
- Generate and maintain daily sales reports, post launch sales tracking and sell-out tracking at store level.
- Prepare and process e-commerce orders' ful?llment from the store within the set SLAs in terms of me and quality.
- Demonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.)
- Attend all kinds of product FR product knowledge trainings provided by the brand, company (levelled at Chalhoub University) and on Axonify, in order to improve their performance/ skills.

REQUIREMENTS

What you'll need to succeed

- Minimum 2 years' experience in the fragrance industry.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

ABOUT THE COMPANY

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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