JOB DESCRIPTION / ROLE
Job Description
Passionate about Guest relations? As a Front Desk Agent, you will work with your team to create unforgettable experiences for our guests.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Prepare for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
- Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.
- Be accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon the departure of the guests.
REQUIREMENTS
Your experience and skills include:
- Previous experience in a similar role is an asset in a 5 star hotel setting
- Strong interpersonal and communication skills with a passion for service
- Service focused personality is essential; experience is an asset
- Prior Front Desk or related Hotel Experience
- Prior experience working with Opera or a related system
- Fluency in English and Russian language is a must
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
