Front Desk Supervisor German or Russian Speaker

The Front Desk Supervisor is responsible for the smooth operation of the Front Office department. They are also considered the Manager on Duty. All problems must be attended to and solved using the resources of other colleagues and leaders.

What is in it for you:

- Accommodation and meals provided
- Transportation to & from the hotel
- Medical & Life Insurance
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following

- The Front Desk Supervisor is required at all times to set a high example in regard to punctuality, appearance, attitude, leadership, guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation.
- Supporting company and hotel policies and procedures including the promotion and participation in JDP, LQA, Colleague Engagement, Health and Safety and GSI initiatives.
- To use discretion and tact when dealing with guest problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
- To advise the Front Office Manager of any matters relating to guests, their welfare and behaviour as considered desirable for various reasons.
- Ensuring at all employees within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates.
- Attend to all guest complaints immediately and initiate follow-up. It is imperative that all guest complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel's Interest.
- In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc.
- Ensure maximum safety for guests, patrons and employees during emergencies. The protection of hotel interests must be a major concern.
- To be fully trained in emergency procedures and to assist in carrying out any practice drills.
- Make regular rounds of the Hotel to ensure smooth operations in all areas.
- Supervised Front Desk colleagues, assisting in check-in and checkouts.
- Perform any other related duties assigned to him/her by the Director of Rooms.
- An unbiased report must be sent to all concerned at the completion of the shift.
- The Front Desk Supervisor is responsible for the smooth operation of the hotel.
- He/She must make decisions on all matters involving guest contact with hotel colleagues. In absence of the Director of Rooms
- He/She has full authority to make decisions concerning Front Office.