JOB DESCRIPTION / ROLE
Front Desk Agent
The primary responsibility of the Reception Agent is to greet arriving guests and settle their accounts for the Hotel at the Reception Desk by providing a warm, personal welcome and offering assistance to guests throughout the duration of their stay. The main focus for the Agent is warm welcomes and helpfulness.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Demonstrates Fairmont's Brand ServicePlus Standards in all interactions.
- Remains observant and responds to each guest who approaches the Reception Desk
- Is an ambassador of Fairmont Bab Al Bahr by providing an excellent first impression
- Maintains a perpetual presence on the Reception Desk throughout the hours of the shift.
- Greets all guests courteously, using the guest's name whenever possible.
- Follows Hotel's telephone etiquette standards.
- Enrolls new FPC members and updates FPC certificate maintenance.
- Follows Occupational Health & Safety regulations.
- Adheres to SOX requirements in regard to guest folio accounting.
- Ensures adherence to Fairmont's Code of Ethics
- Drives Rate & RevPAR through up-selling room brand.
REQUIREMENTS
Your experience and skills include:
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
- Proficient in the English language (verbal & written), second language is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- Able to type 25 words per minute.
- 2 years minimum experience in customer service
- A hospitality diploma is an asset.
- Computer literacy in Windows, MS Office Suite, and Fidelio PMS systems is recommended.
- Must have the ability to handle cash effectively and accurately.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
W e are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo!
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
