Front Office Executive - Hospitality Background

Key Responsibilities

Client Experience & Front Office Management
-Serve as the primary point of contact for all client requests, ensuring prompt, courteous, and professional support.
-Manage reception operations—handling calls, greetings, scheduling, guest coordination, printing/secretarial services, and meeting room logistics.
-Ensure seamless client experiences by maintaining service standards, supporting virtual and physical office users, and executing service requests accurately.

Centre Presentation & Housekeeping Oversight
-Maintain optimal presentation of all spaces including meeting rooms, lounges, and show offices.
-Oversee daily opening/closing routines, maintain inventory/consumables, and ensure the centre always meets corporate standards.
-Coordinate with housekeeping and support teams to ensure cleanliness, orderliness, and brand-aligned visual experience.

Administration & Documentation
-Maintain updated client records, reception logs, telephone directories, CRM/ ERP entries, and filing documentation.
-Support move-in/move-out processes, maintain administrative registers, and report maintenance issues promptly.
-Manage incoming/outgoing mail, catering orders, courier requests, stationery, and service charge documentation.

Operational Sales & Revenue Enablement
-Promote centre services through upselling/cross-selling opportunities to enhance revenue.
-Handle meeting room queries, bookings, pre/post-sales coordination, and client retention initiatives.
-Support sales tours through professional reception presentations and exceptional client interface.

Compliance, Safety & Facility Management
-Follow internal operational policies, crisis plans, safety procedures, and compliance requirements.
-Coordinate with onsite contractors/vendors and escalate operational issues efficiently.
-Participate in safety drills, maintain first aid readiness, and uphold emergency standards.

Requirements: