Front Office Manager

Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job description

The Front Office Manager at Novotel & Adagio Abu Dhabi Al Bustan oversees Reception and Night Audit operations, ensuring full compliance with Novotel standards and hotel procedures while maximizing revenue opportunities.

You will lead the team to deliver a warm, efficient, and memorable guest experience from arrival to departure, handling guest requests and concerns promptly and professionally. The role ensures all pre-arrival, in-house, and post-departure guest services are managed seamlessly, while maintaining a well-organized front desk and lobby presence at all times.

Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.

Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded.

Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training and motivation of Front Office colleagues.

Controls and provides feedback on labour and operational expenses.

Monitors the daily financial goals of the hotel and rooms division, the financial goals of the department.

Develops, implements and maintains new incentives to motivate colleagues and maximize hotel revenue.

Ensures effective utilization and productivity of all colleagues through staff planning, hiring, scheduling and adhering to budget.

Ensures the reception team is briefed on offers and promotions throughout the hotel.

Attends any Head of Department meeting.

Handles guest queries and complaints and takes appropriate action to ensure total guest satisfaction is achieved. Communicates any problems to Operations Manager and General Manager.

Ensures effective communication between Reception and all other departments.

Ensures that the front office team are aware of all meetings, events and group arrivals.

Qualifications

• Bachelor's degree in Hospitality Management or related field
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Proficiency in Property Management Systems (PMS) such as Opera Cloud
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem-solving, decision-making, and conflict resolution abilities

Additional information

Our commitment to diversity and inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.