Front Office - Receptionist

Front Office Receptionist (Female & Russian Speaker)

An exciting opportunity has arisen for a Front Office Receptionist to join Rixos Premium Saadiyat Island.

What you will be doing:

- Register and process check in for all arrivals.
- Handle guest checkouts efficiently and professionally.
- Update guest information into the computer after a complete check-in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
- Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed.
- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all time.
- Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediate follow-up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message, mail, and package to Guests.
- Assist at the Information counter, Foreign Exchange, Night Audit, and, Business center, as and when assigned.
- Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
- Handle safe deposit boxes in accordance with policies and procedures.

Requirements: