JOB DESCRIPTION / ROLE
Specific Duties and Responsibilities:
• Ensures incoming guests are given the highest possible personal service.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
• Greets guests on their arrival ensuring they feel expected and welcome.
• Ensures the guest receives the accommodation he/she is expecting.
• Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through.
• Maintains awareness of guest profile through guest history.
• Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
• Must be polite and courteous while answering the phone.
REQUIREMENTS
• We are looking at hiring Guest Service Agents - Females (Front Desk Associates) on immediate basis.
• The candidate should have minimum 1 year of experience working at Front Desk in a hotel. Knowledge of Opera PMS is preferred but not mandatory.
• The candidate should have good command over English language.
• Please apply with detailed CV and latest photograph.
ABOUT THE COMPANY
Luxuria Hotel Management is a fully integrated pioneer hotel management company specialized in the hospitality sector and with an expanding portfolio across the Middle East and India.
LHM provides hotel owners and developers a broad spectrum of world-class management solutions catering to all market segments from luxury to budget.
LHM’s strategic expansion in the Middle East and India (soon) has been successful in unlocking a world of opportunities while creating value for its customers, stakeholders, associate companies and its employees. The portfolio is currently located in the vibrant destination of Dubai – United Arab Emirates, with a pipeline of hotels under development to grow LHM’s regional footprint further. The target is to grow by another 2 hotel properties before the last quarter of 2019 and to have portfolio of 10 hotels by the year 2022.
Find Top Talent
Other jobs you might be interested in
Secretary Jobs in UAEAdministrative Assistant Jobs in UAE
Personal Assistant Jobs in UAE
Show More