JOB DESCRIPTION / ROLE
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
- Looking after the guests and ensuring they have an incredible experience with us
- Coaching and training the team members
- Responsible for performing the services assigned to his or her shift in the best and most appropriate manner
- Supervise and support the front office team
- Handling any guest complaints
- Direct daily front office operations
- Supervise front talent and help out with accounting problems
- Ensure department policies and procedures are understood by all employees and observed in tasks performed
- Perform any other duties as directed by the front office management
Qualifications
- Arabic speaker preferred
- Previous front office experience is essential, as well as a proven track record of managing and motivating a team
- Knowledge of Opera Cloud is advantageous
- Exposure in a 4 or 5 star hotel environment
- Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
- Be a skilled negotiator to resolve a range of guest and employee concerns
- Immaculate personal presentation and high level of communication - both verbal and written
Additional information
Front office shift leader for Mercure Abu Dhabi Downtown
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
