JOB DESCRIPTION / ROLE
• Serving customers by installing and servicing systems and products.
• Establishing service by studying system requirements, gathering components, and completing installation; performing acceptance tests.
• Maintaining rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Maintaining customer confidence by keeping service information confidential.
• Directing our technical support team in case you notice any technical problems in our IVMS (An electronic device fitted in vehicle) hardware.
• Reporting to Operations Manager on your weekly activities and achievements.
• Carrying out tasks within your capacity as Technical Support to help our clients to obtain more benefits using our fleet software.
Requirements:
• Serving customers by installing and servicing systems and products.• Establishing service by studying system requirements, gathering components, and completing installation; performing acceptance tests.
• Maintaining rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Maintaining customer confidence by keeping service information confidential.
• Directing our technical support team in case you notice any technical problems in our IVMS (An electronic device fitted in vehicle) hardware.
• Reporting to Operations Manager on your weekly activities and achievements.
• Carrying out tasks within your capacity as Technical Support to help our clients to obtain more benefits using our fleet software.
ABOUT THE COMPANY
Fleet Management Systems and Technologies (FMS Tech.) is a transportation logistics, mobile asset protection pioneer and innovator of in-vehicle-monitoring and on-board computers technology. Since 2006, FMS Tech. has provided fleet management systems that have generated tens of thousands of dollars in savings and profits to our customers. Our on-board computers and fleet management software provide vehicle tracking and information to reduce road accidents, and increase productivity, efficiency and profits.
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