JOB DESCRIPTION / ROLE
We are looking for a highly motivated Customer Service Manager to lead and enhance the customer experience at our Health & Wellness Center. You will be responsible for ensuring excellent service standards, improving client satisfaction, and managing a team of customer service representatives.
Key Responsibilities
Customer Experience & Satisfaction
• Develop and implement customer service policies and procedures to enhance client experience.
• Ensure prompt and professional handling of customer inquiries, complaints, and feedback.
• Monitor customer satisfaction levels and implement improvement strategies.
Operations & Service Quality
• Oversee the front desk and reception area to ensure smooth daily operations.
• Maintain service quality standards and ensure compliance with company policies.
• Handle escalated customer concerns and provide effective solutions.
Requirements:
Bachelor’s degree in Business Administration, Hospitality, or related field, or equivalent work experience in customer service, management, or a similar role within the wellness or healthcare industry.
Salary:
AED
4,000 to 6,000
per month inclusive of fixed allowances.
Additional benefits: commission
ABOUT THE COMPANY
Genie is a highly specialist recruitment company covering the consumer industry. Born from a pure passion for the sector we work tirelessly to match the right candidates for the role and work in a partnership approach with our clients. We have built up years of experience and have a deep understanding of the challenges for both candidates and clients.
Our specialist areas cover: FMCG, Retail, E-Commerce/Apps, Food & Beverage and Hospitality Sectors.
Regions: Middle East, North Africa & Asian Markets.
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