Growth Support Analyst

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JOB DESCRIPTION / ROLE

Employment: Full Time

Key Purpose

The key purpose of this role is to support and manage SME's Growth community and the Sectors with business growth and strategic initiatives including:

- Support the development of the Serco ME market entry strategies;
- Support the development of the Serco ME's divisional strategy;
- To produce and manage elements of the development, implementation and monitoring of roadmaps for strategy implementation, covering all of Serco ME's current Sectors;
- To manage elements of the day to day coordination of Serco ME's marketing position plan including supporting the activities linked to events, publications and marketing material in coordination with the marketing division;
- To lead the business with regular market insights and research (industries, clients, geographies, service offerings, competitors);
- Support in the implementation of the stakeholder engagement plan and reporting;
- Responsible for the development and management of the Serco ME's Market Insights and Collateral Hub across all sectors;
- Responsible for leading and managing updates in relation to Microsoft dynamics with new and existing business, rebids, strategic accounts and acquisitions, M&A and PPP opportunities to ensure dynamics is always up to date;
- Support in the execution of Serco ME"s market positioning and communications plan;
- Support MD and Client Directors as required on all businesses to support Serco ME to grow.

Reason for role

This role was created to ensure that Serco ME's growth community and the Sectors have the necessary tools and support to grow the business. The role will develop and manage strategy activities assigned by SME's Managing Directors and sector managing directors covering the region and all sectors.

Structure and reporting relationship

- The role holder reports to the Growth Manager.
- The role holder will be responsible for supporting the wider Growth Team, MDs and Client Directors.

Main responsibilities:

General

- To manage elements of business growth initiatives in line with the Divisional strategy and business objectives, and in accordance with regional and Group governance processes.
- Support the development of the Serco ME market entry and strategies with the Sector MDs, for the target Serco ME geographies across all three Sectors;
- Translate qualitative information (through surveys and one-on-one interviews) into fact-based results, leading to actionable recommendations.

Growth Strategy Implementation

- To develop and manage elements of the implementation of Serco ME's roadmap for strategy implementation, lead on producing market research and collateral, client presentations, etc. covering all Sectors and the Business Development Division within SME.
- To support in the development of Serco ME's divisional strategy;
- Support the development of the Serco ME market entry and strategies with the Sector MDs, for the target Serco ME geographies across all three Sectors;

Stakeholder Engagement

- To continually manage / update the implementation of the Strategic Account Management programme, this will involve working closely with internal stakeholders including.
- Working closely with the marketing and communications department to support in the execution of approved stakeholder engagement and market positioning plans in partnership with the Marketing and Communications Department.

Market Positioning, Market Insights / Intelligence and Reporting

- Leading the development and management of the Serco ME's Market Insights and Collateral Hub across all four sectors and the region, which will include developing and gathering market intelligence (industries, clients, geographies, service offerings, competitors) and marketing material (brochures, press releases, other publicity).
- Conduct general market research activities by collecting and analysing data to better describe the organisation, the industries we serve, as well as our customers and business partners
- Responsible for leading and managing updates in relation to Microsoft dynamics with new and existing business, rebids, strategic accounts and acquisitions, M&A and PPP opportunities to ensure dynamics is always up to date., ensuring all information is up to date and advising relevant stakeholders ensuring they are utilising the system.
- Producing relevant reports from Dynamics to ensure the Managing Director of Growth and Business Development Director have clear overview of pipeline, specific opportunity information as required.
- Reporting on Stakeholder Engagement activities and progress.
- Mine internal data for key customer trends and business opportunities
- As part of the market research in line with Strategy implementation, work alongside and advise MDs in exploring, developing and managing elements of potential acquisitions, PPP, M&A opportunities.
- Identifying, all relevant tenders', opportunities and market / competitor information accessed through tender portals, strategic market reports and market insights. Leading and managing the identification of opportunities and reporting them to BDD and Sector MD's to be incorporated into Dynamics.

REQUIREMENTS

Essential qualifications

The ideal candidate will be of graduate or higher education calibre with a strong focus in business, economics, finance, accounting, mathematics or statistics. They should have business experience, through market research and analysis.

They should be a strong team member and have practical experience of leading their own dedicated work stream to successfully deliver in complex and demanding environment.

They will have experience of:

- Market Research and Analysis;
- Project management and reporting;
- Developing business proposals and presentations;
- Change programmes and business enhancement initiatives;
- Working with key internal and external business stakeholders;
- Operating in the GCC.

Essential technical and professional skills and knowledge

Key competencies:

- Adaptable and flexible approach to team engagement.
- Knowledgeable on global and local economic standing
- Knowledgeable of market demand and supply models
- Strong research skills
- Strong numerical, quantitative and problem-solving skills
- Strong proposal writing skills.
- Strong verbal and numeric skills.
- Strong organisational skills and high degree of comfort to manage multiple competing priorities within own workload effectively.
- Understand and interpret customer needs.
- Strong attention to detail; maintaining high standards for delivery, quality and accuracy.
- Confident and articulate in all communications i.e. face-to-face, telephone and written communications.
- Self-motivated, self-disciplined and having the ability to work to tight deadlines, including some late working.
- Entrepreneurial "can do" attitude and proven- track record for completing assignments on time
- Highly level of competency in MS Office software and relevant tools such as Excel, Powerpoint, Visio, etc.

Essential experiences

- 1-2 years + experience across key skills identified
- Excellent interpersonal skills, with the confidence to approach people at all levels of seniority.
- Strategy implementation experience
- Market research and evaluation experience
- Self-motivated and enjoy working to targets.
- Good relationship and networking skills.
- Articulate, confident communicator and presenter.
- Thrive in a pressurised target driven environment.
- Strong team player, but equally good at taking initiative.
- Ability to operate within the ethics and values of the Serco Group.

Additional dimensions, KPIs or special features of the role

- The role is focused on providing support to the Growth Support community in different areas of sales activities.
- The performance of the role is based on the quality of the support provided, timeliness of deliverables and on internal Customer Satisfaction levels.
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

ABOUT THE COMPANY

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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