JOB DESCRIPTION / ROLE
Summary
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
As a Guest Relations Executive, you will be ensuring the delivery of our brand promise and providing exceptional guest service at all times. Handling guest and internal customer inquiries and complaints with courtesy and efficiency, ensuring we resolve issues satisfactorily. You will also assist to improve productivity and maximize profit while staying true to our brand promise.
You will react to customer feedback on Medallia, Booking.com and TripAdvisor and implement necessary changes promptly. Collaboration is Key, and therefore, you will need to work closely with the Food and Beverage department to ensure promotions and menu items can be offered to guest for upsell alternatives. If you have worked at other Hotels as a Guest Relations Executive or if you find this role exciting, we'd love to hear from you!
REQUIREMENTS
Qualifications
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal communication skills.
ABOUT THE COMPANY
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
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