JOB DESCRIPTION / ROLE
Company Description
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
ACCOR HOTELS - Feel Welcome in more than 4 100 hotels in 95 countries
SOFITEL DUBAI the obelisk
Sofitel Dubai the Obelisk scheduled to open in the last quarter of 2020, will be Sofitel's largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French "Joie de Vivre". Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist - Assistant Chief Concierge and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
The Position
To provide accurate information concerning hotel facilities , venues and functions and to handle all guest inquiries. Rostering of Supervisors, Concierge Agent, Airport Representative, Bell attendant, Driver and Door man. Directing and supervising the uniform services staff and to maintain the highest standard of all time.
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction
- Manage guest services staffing and supervision, including scheduling, training, performance management, coaching, discipline as needed, promotional recommendations, etc.
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with service providers - Limousine, Valet, Newspaper, Car wash, etc
- Assist guests with all inquiries, both hotel and non-hotel related
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
- Keeping track of inventory and ordering of supplies related to guest services.
- Manage incoming guest mail, messages, facsimiles and special deliveries
- Participate in management team meetings and training sessions as necessary.
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
- Conducts all of the above in accordance with the hotel's policy, while adhering to Sofitel Behavioural Standards
REQUIREMENTS
PERSONAL ATTRIBUTES
- Good English language verbal communication skills
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 - 5 years' relevant experience with at least 2 years at a supervisory level
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
