JOB DESCRIPTION / ROLE
Guest Relations Supervisor
An exciting opportunity has arisen for a Guest Relations Supervisor join our Rixos The Palm team . To provide efficient service to the guests and maintains the overall efficiency of standards .
What's in it for you
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world !
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing
- To supervisor the day to day operation of the guest relations department to ensure high standards of service and guest care at all times.
- To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
- To be constantly proactive in anticipating guest needs & requirements and to demonstrate a high & consistent level of service at all times.
- Ensures that all activities adhere to and support the hotel's quality standards
- To maintain and achieve a high Customer Satisfaction Score for the department
- Requires to set a high example at all times in regards to punctuality, appearance, courtesy, performance, attitude, team work, guest and staff relations, observance of company's rules and regulations, loyalty to management and inter-departmental co-operation.
- To motivate, lead and ensure the continuous improvement of the team to achieve the company's vision and goals.
- To carry out and supervise regular departmental training and cross training of staff members from other hotel departments.
- To meet and carry out training records/summary within the department as required by the group
- To maintain and distribute the staff attendance summary sheet
- To carry out Guest Services Manger's coverage as and when required
REQUIREMENTS
Your experience and skills include :
- Relevant experience as a Guest relation supervisor/team leader or similar
- Highly responsible & reliable
- Excellent communication skills, both written and verbal required
- Pleasant personality and positive attitude
Your team and working environment :
- Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah Dubai
At Accor, we are Heartists !
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos The Palm, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other . We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding !
Why work for Accor ?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities .
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
