Guest Reservations & Engagement Manager

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Employment: Full Time

The newest luxury lifestyle dining restaurant that serves authentic Uzbekistan and International cuisines with a lounge and bar is currently looking for Guest Reservations & Engagement Manager to be based in Dubai, UAE. In this role, your responsibility would include but not limited to:

• Provide upscale guest service experiences for clients.
• Ensure clients are properly greeted upon their arrival.
• Actively listen to and resolve complaints.
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
• Promote all amenities, conveniences and programs offered.
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
• Appraise team’s performance and produce regular reports.
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience.
• Examine daily duties, assign tasks and check on progress.
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
• Establish friendly relationships with regular client.


To be considered in this role, you need to meet the following criteria:

• Experience in a fine dining or Michelin starred restaurant that serves beverages.
• With 4 years of experience as Guest Reservations & Engagement Manager.
• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role.
• Customer service drive with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Leadership skills along with the ability to motivate a team into high performance.
• Ability to work flexible hours.
• Strong sense of responsibility and a professional presentation.
• Proficiency in English; Someone who can speak Russian is a plus.

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies.


Black Pearl is a human resources and recruitment agency that provides a holistic business and talent solution in a progressive, dynamic, and efficient way.

We pride ourselves as a unique black pearl and strive to delight our clients with a personalized partnership that helps them propel towards success.

Whether you need to find top talent, your next great job opportunity, or a consulting solution for managing your business, engaging employees, evolving your work culture, planning your people strategy, or resourcing challenges, we can help.

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