Guest Service Agent

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Responsibilities:

• Welcome and check-in guests, ensuring a smooth and personalized arrival experience
• Handle guest inquiries and requests promptly and efficiently
• Process check-outs and manage billing accurately
• Provide information about hotel amenities, local attractions, and services
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and safety procedures
• Participate in training sessions and team meetings to enhance service quality

Qualifications

• Excellent communication skills with a friendly and professional demeanor
• Strong customer service orientation with a passion for creating memorable guest experiences
• A friendly personality paired with professionalism and a high standard of personal presentation
• Detail-oriented with the ability to multitask in a fast-paced environment
• Collaborative team player with a positive attitude
• Creative problem-solving skills to address guest concerns effectively
• Proficiency in hotel management software, preferably Opera or similar POS systems
• Basic computer skills and ability to learn new technologies quickly
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of Brisbane City and surrounding areas to provide local recommendations
• High school diploma or equivalent; hospitality-related degree is a plus
• Open manual driver's license
• Previous experience in hospitality or customer service is preferred

Additional information

Guest service agent for Mercure Abu Dhabi Downtown