Guest Service Agent | Jobs in Dubai, UAE by AccorHotels | Apply Now

JOB DESCRIPTION / ROLE

Job Type: Full Time

Job Location: Dubai, UAE

Nationality: Any Nationality

Salary: Not Specified

Gender: Not Specified

Arabic Fluency: Not Specified

Job Function: Customer Service

Company Industry: Travel, Hotel & Tourism

Company description

Every Sofitel team member is an ambassador. An ambassador represents Sofitel's brand and its values, at all times. The Sofitel ambassador will establish relationships and foremost, the Sofitel ambassador will deliver an exceptional guest experience and promote French excellence.

Job description

Join our dynamic team as a guest service agent in the heart of Dubai, United Arab Emirates! We're looking for an enthusiastic and customer-focused individual to be the welcoming face of our hotel, ensuring every guest enjoys a memorable stay from check-in to check-out.

Greet and assist guests with warmth and professionalism, providing a positive first impression of our hotel

Handle reservations, check-ins, check-outs, and payments accurately and efficiently

Respond promptly to guest inquiries and requests, ensuring their needs are met throughout their stay

Provide concierge-style assistance, including local recommendations, activity bookings, and directions

Maintain accurate guest records and ensure brand service standards are consistently met

Promote hotel facilities and services, identifying upselling opportunities where appropriate

Collaborate with other departments to ensure seamless guest experiences

Handle guest complaints and issues with empathy and professionalism, seeking timely resolutions

Maintain a clean and organized front desk area

Stay updated on hotel policies, local events, and attractions to provide accurate information to guests

Qualifications

Previous customer service or hotel reception experience preferred

Strong organizational and communication skills

Friendly, professional, and guest-focused attitude

Ability to multitask and work efficiently in a fast-paced environment

Flexibility to work varied shifts, including weekends and public holidays

Fluency in English (both written and spoken); additional languages are a plus

Proficiency in hotel reservation systems (e.g., Opera Cloud) is an advantage

Basic computer skills and familiarity with office software

Attention to detail and ability to maintain accuracy in all tasks

Adaptability and problem-solving skills to handle unexpected situations

Team player with a positive attitude and willingness to learn

Knowledge of Dubai and its attractions is beneficial but not required

Additional information

Minimum 1 year of experience in the same or similar role

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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