JOB DESCRIPTION / ROLE
We have an exciting opportunity for a passionate Guest Services Officer - Concierge to join our Front Office team. You will be responsible for answering questions, giving direction and making detailed reservations or recommendations.
This position requires knowledge of hotel services, local events and venues and transportation options, and offers the opportunity to engage in casual conversation and to indulge special requests. We are looking for a team player with a true desire to satisfy the needs of others in a fast paced environment.
REQUIREMENTS
* Diploma in Hospitality Management or equivalent.
* Minimum 2 years' experience as a Front Desk Agent / Concierge at a five stars property environment.
* Excellent knowledge of Dubai culture, venues and attractions.
* Refined verbal and written communication skills in English; a good command of an additional international language will be an asset.
* Well-presented and able to represent the Park Hyatt brand.
* Exceptional interpersonal and superior customer service skills with the ability to work autonomously as well as part of a team.
* A strong attention to detail, exceptional organizational and time management skills.
* The flexibility to work on a rotating roster, including weekends and public holidays.
Primary Location: AE-DU-Dubai
Organization: Park Hyatt Dubai
Job Level: Full-time
Job: Guest Service Operations
Req ID: DUB003148
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
ABOUT THE COMPANY
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
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