JOB DESCRIPTION / ROLE
As the Hostess, your primary responsibility is to create a positive and welcoming atmosphere for guests and to provide exceptional customer service and ensure a memorable dining experience for guests.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Greeting and Seating Guests : When guests arrive, you will be the first point of contact. You will warmly greet them, inquire about their reservation, and guide them to their assigned tables. It is important to maintain a friendly and professional demeanor throughout the process.
- Reservation Management: You will be responsible for managing the reservation system, ensuring accuracy, and effectively organizing the seating arrangements. This includes updating the reservation book, confirming reservations, and accommodating any special requests.
- Managing Waiting Lists : In cases where the restaurant is fully booked, you will maintain a waiting list for guests without reservations. You will estimate wait times and communicate them to guests, ensuring that they are comfortable and informed about the status of their table.
- Providing Menu and Specials Information: As a hostess, you will be knowledgeable about the restaurant's menu, daily specials, and any promotions or unique offerings. You will be able to provide guests with accurate information and answer any questions they may have.
- Coordinating with Servers and Staff: You will work closely with the serving staff, ensuring efficient table turnover and smooth communication between the front of house and back of house teams. This may involve relaying specific requests or concerns from guests to the appropriate staff members.
- Maintaining Cleanliness and Organization : As guests arrive and leave, you will ensure that the entrance, waiting area, and hostess station are tidy and organized. You may also assist in arranging table settings, polishing cutlery, and monitoring the overall cleanliness of the dining area.
- Handling Guest Concerns: In the event of any guest complaints or concerns, you will address them professionally and promptly. This may involve listening to the guest, offering solutions or alternatives, and seeking assistance from management if necessary.
- Upselling and Promoting Restaurant Services: When appropriate, you may be responsible for upselling and promoting additional services such as special events, private dining, or loyalty programs. This requires good communication skills and an understanding of the restaurant's offerings.
- Have a fair idea about general information around the city.
- To be aware of all the policies and procedures in the Hotel.
- Other duties as assigned
Your experience and skills include:
- Excellent communication skills in English, both written and verbal.
- Previous customer service experience required
- It is not mandatory to have hotel experience, a standalone restaurant role as a Hostess is also welcomed to apply
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- High level of energy and professional at all times
- Excellent personal presentation and grooming
- Maintain a high standard of personal hygiene.
Your team and working environment:
Rixos Marina Abu Dhabi is an iconic architectural landmark that unites the very best of Arabic and Turkish culture, dining and hospitality. Located in the heart of Abu Dhabi's retail, entertainment and residential hub, Rixos Marina Abu Dhabi is a multifaceted resort presiding over sparkling waters and a sandy shoreline. Rixos Marina Abu Dhabi reflects the versatility of Abu Dhabi as both a cosmopolitan city abounding with enriching experiences and an archipelago with a rich natural and aquatic heritage. Rixos Marina Abu Dhabi seamlessly fuses sophisticated aquatic and arabesque design to tell the story of Abu Dhabi from its ancient seafaring origins to a thriving cosmopolitan city that takes pride in its heritage and ultimate luxury experiences. As a destination, Rixos Marina Abu Dhabi dares to be different, elevating guest experience through incredible design, amenities, ambience, gastronomy, entertainment, and leisure.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.