JOB DESCRIPTION / ROLE
• To report for duty on time in correct and clean uniform.
• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area, escort them to the tables and present menus.
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Manage the flow of Guests into the Dining and bar areas, provide accurate wait times to incoming guests if there is a wait list.
• Tend to special Guest needs and requests.
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service.
• Help servers by setting and clearing tables; replenishing water; serving beverages.
• Cleaning and set-up of the host stand/desk.
• Handling guest complains and resolving the same with complete guest satisfaction.
• Operating POS systems.
• Order taking skills.
• Performing daily side work and section clean up duties.
• Adhere to all company policies and procedures at all the times.
• To refer guest complaints directly to the immediate Supervisor.
• To know all menus and ongoing promotions in the outlet by heart and can recommend if a guest requests.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Recognizing Differences
• Communication Skills
• Analytical skills
• Customer Focus
• Taking Responsibility
• Knowledge in Coffee/Non-Alcoholic beverages
ABOUT THE COMPANY
Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under it’s umbrella – SALT, Switch, Parker’s, Candy, Grind, Somewhere and Public.