Purpose: To solely responsible for the complete operation of the Housekeeping and Laundry Department. Ensure all guestrooms, public and back of the house areas are maintained to our standards and meticulously cleaned. Ensure colleagues are trained and have the equipment to consistently deliver outstanding room product and personalized service. Provide guests and employees a safe environment to stay and work in.

Hotel Overview:

Contemporary, modern and elegant 5-star accommodation, the Mövenpick Hotel Jumeirah Lakes Towers is based in one of the most dynamic locations in Dubai - Jumeirah Lakes Towers.

Just off the famous Sheikh Zayed Road, the 168-room hotel is close to Dubai's thriving key business districts and commercial free zones, minutes away from the city's most iconic attractions and walking distance to Dubai Metro.

Overlooking tranquil lakes and the striking Dubai Marina skyline, the hotel offers its guests 3 dining and entertainment options, 7 meeting rooms, an outdoor pool and spa. Mövenpick Jumeirah Lakes Towers is is highly convenient for business activities or leisure as suited for exploring one of the most exciting cities in the world.

Summary of Daily Tasks & Responsibilities
- Oversee all administration and management of the Housekeeping operation.
- Ensure the highest levels of guest service through the application of all our hotels and Accor Core standards and standard operating policies.
- Ensure company rooms core standards are implemented and audited for all shifts and positions.
- Conduct regular inspections of VIP rooms and spot checks on other rooms.
- Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
- Responsible to ensure training for all Housekeeping Colleagues
- Track and address all guest comments and concerns.
- Ensure lost and found procedures are followed through accurately and consistently.
- Prepares Annual Linen Budget basing calculations on quantity inventory and linen losses.
- Prepares Annual Housekeeping FF&E and Operating Equipment Budget in consultation with Management.
- Prepares annual Uniform Budget.
- Maintain a close working relationship with all hotel departments and be a positive contributor to the leadership team of the hotel.
- Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
- Prepare department operational budget.
- Effective purchasing program allowing for operating supplies and expenses within the budget.
- To be health & safety conscious and actively involved in maintaining a safe work environment.
- Oversees the organization and ensures accuracy of regular inventories and analysis of losses.
- Understands and is aware of all fire and safety procedures as well as occupational health and safety.
- To spot-check staff areas for cleanliness.
- Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
- Liaison for all external contractors, auditing their services regularly and ensuring their standards meet FHR standards.
- Effective recruitment, selection & development of colleagues.
- Manages staff and ensures productive, proactive work ethics is maintained and illustrated to staff at all times. Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfilment within our hotels.
- Ensure high morale throughout the department though recognition and the removal of identified barriers.
- A coaching nature and empathetic approach to leadership, positively impacting colleague's satisfaction and the guest experience.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
- Other duties as assigned