In-Room Dining Assistant Manager

Purpose of position

To oversee the full operations of in-room dining and the pool bar ensuring alignment with established objectives and delivering the highest standards of service, operational efficiency, and professional management while fostering effective and fair colleague development.

Key roles & responsibilities

• Support F&B outlets manager in efficiently managing the outlets according to the established standards.
• Assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
• Ensure that the outlet cashiering procedures are strictly adhered to.
• Assist in the revision and updating of the outlet SOPs annually.
• Motivate, discipline, direct, and supervise the work of all employees in in-room dining.
• Develop and maintain training programs to ensure a high degree of staff professionalism.
• Manage day-to-day operations of in-room dining and pool bar.
• Handle complaints and make effective service recoveries via glitch resolution.
• Ensure standards are being followed in accordance with F&B policies and procedures.
• Ensure all employees have full product knowledge and closely monitor performance of the team and suggest effective training.
• Regularly inspect food and beverage quality.
• Follow established and proper accounting procedures.
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements and update performance logs accordingly. Daily shift briefings are mandatory.
• Conduct daily roll calls and ensure employees adhere to grooming standards.
• Develop maintenance schedules.
• Liaise with stewarding on inventory and breakage control.
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests.
• Schedule employees to maintain hotel service standards within budgeted labour costs.
• Assign responsibilities to subordinates and conduct regular performance checks.
• Implement weekly cleaning schedules for operating equipment (trolleys, pantry, etc.).
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with hygiene manager, housekeeping, and engineering department.
• Control stock of all equipment in in-room dining.
• Constantly monitor staff's appearance, attitude, and degree of professionalism.
• Suggest ideas and initiate projects to uplift the outlet's financial performance.
• Conduct yearly reviews based on the KPIs for the colleagues.
• Responsible for the admin related tasks of the outlets, i.e., rosters, payroll process, training scheduling, etc.
• Ensure that LQA and HACCP standards are followed at all times.

Qualifications

Personal attributes

• Excellent reading, written, and oral proficiency in English.
• Experienced in all aspects of restaurant service.
• Must be well-presented and professionally groomed at all times and leads by example.
• Excellent leader and trainer with strong motivational skills.
• Strong interpersonal skills and attention to detail.
• High degree of professionalism, sound human resources management capabilities, business acumen, energy, and determination.
• Proven organizational skills; able to set and meet deadlines with quality results.

Qualifications

• Degree in hotel or restaurant management or equivalent.

Experience

• Minimum 4 years hotel experience.

Additional information

Remote work: No
Employment type: Full-time

Key skills

• Hospitality management
• Inventory control
• Hotel experience
• Hospitality experience
• Management experience
• POS
• Cleaning experience
• Hotel management
• Leadership experience
• Supervising experience