JOB DESCRIPTION / ROLE
The IT Business Support Officer will implement and manage assigned commercial systems for flydubai. To facilitate formulation of system requirements with the end users and translate them as user requirement specifications to the vendors/internal customers, support the external IT teams while development and implementation final solution. Manage efficient use of existing systems and perform system administration function.
KEY ACCOUNTABILITIES
Key Activities
- Liaise with clients to report defects and prioritise them so that system functionality is corrected.
- Monitor revenue and payment related systems to ensure revenue reconciliation and financial settlement happens as per set frequency.
- Analyse and improve business processes based on industry standards and own experience.
- Raise Enhancement Requests with clients to improve system behaviour and reduce manual effort.
- Liaise with the various user groups to ensure all issues faced from a commercial system perspective are identified and addressed in a timely manner.
- Evaluate new technologies and industry best practices to incorporate into systems.
- Identify and prioritise enhancements, take them through the Change Management Process and get them implemented in systems.
- Test system functionality and new releases as per industry standard testing methods, ensuring adherence to user requirements.
- Manage system configuration, behaviour and User Access Rights as per industry standards like PCIDSS.
- Provide reports to team leader regarding system performance and behaviour.
- Set up triggers and alerts in system to monitor and prevent revenue loss.
REQUIREMENTS
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS
Minimum Qualification
- Bachelor's Degree
Experience
- A minimum of 3 years' experience in the Airline business
Knowledge / Skills
- In-depth knowledge of Industry practices and procedures
- Good knowledge of System Maintenance/Management processes
- Good Knowledge of GDS and Online Booking Portals
- Demonstrable knowledge of Software Maintenance Activities such as Testing, Change Management and Impact Analysis, Release Management, Scope Management
CORE COMPETENCIES
- Customer Focus
- Team work
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience and Flexibility (Can do attitude)
ABOUT THE COMPANY
Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Since launching its operations in 2009, flydubai has:
- Created a network of more than 90 destinations in 44 countries.
- Opened up 62 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.
- Operates a single fleet type of 58 Next-Generation Boeing 737-800 aircraft and will take delivery of more than 100 aircraft by the end of 2023.
In addition, flydubai's agility and flexibility as a young airline has enhanced Dubai's economic development, in line with the Government of Dubai's vision, by creating trade and tourism flows in previously underserved markets.
