IT Coordinator

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking a proactive and tech-savvy I.T coordinator to support and maintain all hotel information technology systems to ensure smooth daily operations, excellent guest experience, and secure handling of data. This role provides technical support to hotel departments and coordinates with external vendors to ensure reliable IT services across the property.

• Provide daily IT support to hotel departments including front office, finance, F&B, etc.
• Support and maintain hotel systems such as PMS and POS systems
• Maintain and monitor hotel Wi-Fi and network connectivity for both guests and staff
• Troubleshoot hardware and software issues including computers, printers, servers, switches, and mobile devices
• Manage user access, permissions, and passwords in accordance with hotel security policies
• Coordinate with IT vendors, system providers, and service contractors
• Ensure regular system backups, updates, and antivirus protection
• Maintain IT asset inventory and software licensing records
• Support new system installations, upgrades, and hotel openings or renovations
• Provide basic IT assistance related to guest technology issues when required
• Ensure compliance with data protection, cybersecurity, and brand standards

Qualifications

• Prior experience in hospitality industry preferred
• Knowledge of hotel IT systems (PMS, POS, Wi-Fi, key card systems)
• Strong understanding of Windows OS, Microsoft 365, email systems
• Basic networking knowledge (LAN, WAN, routers, switches)
• Familiarity with CCTV and access control systems
• Troubleshooting skills for hardware and software
• Service-oriented mindset with attention to guest satisfaction

Additional information

Additional language is an added advantage.

Our commitment to diversity and inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS