IT Support Engineer

Company Description:
For 170 years, Veolia has been a global leader in providing water, energy, and waste management solutions. Serving public authorities and industries across 58 countries, our comprehensive services are essential to human development and sustainable growth. As we progress alongside economic growth and human development, we continuously adapt and innovate, designing solutions that positively impact the environment and conserve resources.

Veolia focuses on local solutions to purify and preserve vital resources, mitigate resource depletion, decarbonize lifestyles and production methods, and adapt to the impacts of climate change.

Our mission is to build a better 21st century, and we proudly identify as #resourcers.

Key figures of Veolia Near and Middle East:
- Over 3,600 employees in the Middle East (in addition to the nearly 6,000 employees for Enova, which reports directly to Veolia Africa Middle-East for Facility Management and Energy Efficiency contracts in the region)
- A robust local network across the region, including the UAE, Oman, Qatar, Bahrain, Kuwait, Lebanon, Turkey, Jordan, and Saudi Arabia
- 40 years of sustainable partnerships

In the Middle East, Veolia collaborates with industries, governments, communities, and commercial businesses to deliver innovative and sustainable solutions needed today, while maintaining a vision for tomorrow. Through public-private partnerships and innovative contractual schemes, Veolia is dedicated to achieving measurable results with pragmatic, sustainable environmental solutions.

For more information, please visit our Website.

Main Accountabilities:
To assist the O&M team with daily routine tasks and overseeing all IT-related activities in order to ensure that employees can carry out their responsibilities effectively and without interruption. In essence, the employee is responsible for all aspects related to training needs, awareness, purchase and maintaining the company's computer/printer equipment and assets. This includes highlighting requirements for IT purchase, tasks management and recommending computer products or equipment to improve company’s productivity.

Detailed Job Description:

IT Support
- Manage and coordinate with the respective vendors and internal stakeholders the migration, implementation and integration with the existing CMMS of the new finance ERP system (BC365)
- Asset management: Maintain the life-cycle management of all information technology/small printer hardware and software including purchasing, comparisons, selection, maintenance and disposal.
- Document control: Keep accurate records and perform regular reporting of inventory changes for all IT assets as needed (monthly) including inventory register update,
inventory tracking.
- System health & supervisory and disaster recovery activity: Perform/assist with IT system functionality monitoring of backups, connectivity, antivirus/malware/firewall, updates (Windows/adobe/java/security) and hardware (SCADA and offices).
- Perform investigations and draft reports when required/requested.
- Coordinate & Schedule maintenance on IT and SCADA infrastructure.
- Assist with ensuring IT equipment/audio-visual equipment setup, availability and functionality before meetings and training.
- Suggest and perform modification/changes/upgrades in order to continuously improve the reliability of all IT equipment (under the guidance of the DB&T Manager ).
- Training: Perform regular relevant IT/software training (e.g. Google, Tips & tricks) as agreed and when required.
- Awareness: Perform/deliver regular Google, Windows and cybersecurity awareness campaigns and prepare all related materials in cooperation with Veolia HQ.
- Responsible for excellent workplace housekeeping related to IT equipment at all times.
- Manage cybersecurity activities such as Implementation of Policies, Procedure, Execution of Reviews, User awareness, Red Team exercises etc.
- Cybersecurity surveillance and guidance on Industrial Control Systems in compliance with relevant laws and policies.
- Coordinate and execute internal IT related equipment advertising and sales as and when required.
- Assess and validate vendor proposals and deliverables with the project stakeholders
- Assist in the management of the existing CMMS.
- Management and monitoring of office, email (MS Office 365, Google apps, etc.) and finance ERP (MS Business Central) systems.
- Supervise and monitor performance of external IT service providers to ensure good workmanship and prompt project execution.
- Support employees with relevant/applicable smartphone application usage and functionality to stimulate productivity.
- Help desk: Support employees with IT complaints, relevant computer application usage, troubleshooting and functionality to restore/improve productivity and efficiency.

Teamwork and Collaboration:
- Maintain effective working relationships with all staff members and clients.

Working attitude:
- Perform any reasonable duty/instruction from Management.
- Understand and follow oral and written instructions accurately and promptly.
- Be proactive, reliable and work quality oriented.
- Be friendly, understanding, patient, and interactive.
- Good command of spoken and written English.
- Good work ethics and hardworking.
- Be a team player and act/behave responsibly and professionally.

Requirements: