JOB DESCRIPTION / ROLE
Objectives:
- Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main responsibilities:
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Inform management of recurring problems
- Stay current with system information, changes and updates
- Reporting to: Line Manager IT
- Number required: 1
- Duration: Permanent
- Desired start date: ASAP
- Probation: 6
- Working Hours: 10-7:30
- Travel requirements: N/A
- Gross monthly base salary: 0
- Other Benefits: AS PER THE LAW
REQUIREMENTS
University Qualifications:
- BSc Computer Engineering
Nature and length of previous experience:
- 5 +
Specialist knowledge:
- Working knowledge of fundamental operations of relevant software, hardware and other equipment, i.e. - Network, Windows, Office, SharePoint, Exchange, etc.
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Related experience and training in troubleshooting and providing helpdesk support.
Soft Skills and Personality traits: oral and written communication skills:
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Age Range: 22-40
- Gender Preference: any
- Language Fluency: English
- Current Location: dubai
ABOUT THE COMPANY
A leading manufacturing company in UAE.
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