JOB DESCRIPTION / ROLE
Charterhouse is working with a professional services firm that is actively seeking an IT Support Specialist, to hire into their Dubai office.
As an IT Support Analyst, you will be responsible for handling all types of support requests, ensuring they are logged and actioned in a timely manner. You will be in charge for the configuration and maintenance of laptops, multi-functional devices and printers. Additionally, you will take ownership of IT issues and see through to resolution and maintain a customer-focused approach at all times.
Other responsibilities will include assisting with the central Service Desk function, investigating issues, and working alongside colleagues and technical teams as required. You will also assist with the set-up and support of AV and video conferences.
The role of IT Support Specialist is to deliver professional, high-quality IT support to all international offices working closely with colleagues in UK, Europe, and Asia. You will be required to support and troubleshoot mobile devices (iPhones & iPads) and telephone systems.
To be considered for this role, the candidate should hold a Bachelor’s Degree in Computer Science/ IT or a related field. You should be confident in MS Windows and Office (particularly Outlook and Word) along with a good understanding of PC hardware & software setup configuration and Management systems.
Other Technical skills such as knowledge of ITIL principles, legal-specific applications (InterAction, Intapp), proficiency in using Active Directory and an understanding of software deployment packages such as SCCM is an advantage. The ideal candidate will have experience working in a busy and demanding Service Desk supporting a large international customer base. Excellent Communication and customer service skills are a must.
ABOUT THE COMPANY
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.
Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.