Key Account Manager

Client relationship management

Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters.

Sales & revenue growth

Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the eCommerce ecosystem.

Performance optimization

Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency.

Campaign management

Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.

Product & service delivery

Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives.

Contract negotiation & renewals

Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships.

Payment reconciliations

Key accounts managers perform payment reconciliations; they play a critical supporting role in ensuring that payments are received on time and that any discrepancies between accounts are resolved efficiently.

Market insights

Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement.

Reporting & forecasting

Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs).

Compliance & brand standards

Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience.

Apparel Group cemented itself as a leading powerhouse in the fashion and lifestyle industry. The group caters to millions of customers through its 85+ brands across 2,100+ stores in more than 14 countries while employing over 20,000 multicultural staff. The organization has achieved mercurial growth in the last 26 years by introducing world-class labels from around the globe, including Nine West, Tommy Hilfiger, Aldo, Charles & Keith, Jamie's Italian, and Tim Hortons, to name a few.