Key Account Manager

About the role

As a Key Account Manager, you will be responsible for managing and growing strategic partnerships with top restaurant brands in Dubai. Your role will focus on driving order growth, optimizing operational performance, and maximizing partner engagement through data-driven insights and tailored marketing strategies. You will collaborate cross-functionally to enhance the partner experience, negotiate commercial agreements, and implement initiatives that drive revenue and profitability. Success in this role requires strong relationship management, analytical skills, and a results-driven mindset.

What you'll do

• Account management – Take full ownership of assigned accounts, acting as the primary point of contact for partners.
• Growth & strategy – Develop and execute business growth plans, leveraging advertising, promotions, and strategic initiatives to increase partner performance.
• Partner experience & satisfaction – Use data-driven decision-making to analyze performance, drive operational excellence, and enhance the overall merchant and user experience. Work closely with merchants and internal teams to identify and address pain points, improving satisfaction and retention.
• Cross-functional collaboration – Partner with internal teams including Supply, Finance, Marketing, and Business Development to align on growth objectives and ensure seamless execution.

What you'll need

• 3-4+ years of experience in account management, sales, or partnerships, preferably in food tech, food delivery, or FMCG sectors
• Strong analytical and problem-solving skills with the ability to interpret complex data
• Excellent communication and interpersonal skills with a client-first mindset
• Proven experience managing senior stakeholders and driving commercial outcomes
• Ability to work independently in a fast-paced, high-growth environment
• Bachelor's degree in Business, Marketing, or a related field

What we’ll provide you

• We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:
• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.