Logistics Supervisor

Company overview

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon operations

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our team. Are you ready to drive high-visibility strategic revenue-generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives?

Role overview

Join the Global Specialty Fulfillment team as a Logistics Supervisor in our Special Handling network (AMXL). As a Logistics Supervisor, you will be responsible for a site's operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details, and foresee data implications.

Key job responsibilities

• Responsible for monitoring and managing performance and capacity of third-party logistics partners (3PL) under the roof and under the road.
• Monitor and analyze customer experience and delivery performance.
• Maintain and develop KPIs and SLAs with 3PL.
• Optimize the 3PL's first and middle delivery network and improve speed to our customer through various initiatives.
• Contribute major projects within the UAE Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers.
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon's Retail and external fulfillment teams.
• Own deployment of continuous improvement of network standards in collaboration with MENA Process Owners, MENA ACES, and local Process Managers.
• Audit the sites for various operational conformance restrictions and norms.
• Conduct audits based on SOPs, analyze data, and propose process improvement initiatives.

Basic qualifications

• UAE national with family book
• Bachelor's degree in Operations Engineering or Logistics.
• 1-3 years of work experience.
• Previous experience in a similar process development role, ideally in fast-paced industrial logistics or production/manufacturing environment.
• In-depth experience of distribution and fulfillment processes.
• Excellent project management skills.
• Demonstrated ability to build strong working relationships with business partners and key stakeholders and the ability to work under pressure in a cross-functional organization.
• Advanced data analysis skills and expertise in using supporting tools such as Excel and MS Access.
• Supply chain knowledge through work experience or coursework.
• Good hands-on experience with MS Office suite.

Culture and inclusion

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please refer to the relevant resources. If the country/region you're applying in isn't listed, please contact your recruiting partner.

Required experience

Manager

Key skills

• Shipping & Receiving
• Inventory Control
• Data Entry
• AS400
• Transportation Management Systems
• EDI
• Microsoft Outlook
• Warehouse Experience
• Office Experience
• Dispatching
• Microsoft Excel
• Logistics

Employment type: Full-time
Vacancy: 1