Manager Cargo Operations - dnata

Company Overview

Dnata is one of the world's largest air and travel services providers, offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 30 countries across six continents. Dnata Cargo offers premium cargo handling services for passenger belly cargo and freighter cargo.

Role Overview

As Manager Cargo Operations, you will lead import, export, and special products activities of cargo operations at multiple cargo terminals in Dubai to ensure the department's contractual obligations and service delivery objectives are met, ensuring safety of operations whilst controlling capital and cost budget. This is a full-time role based in our Dubai office.

Key Responsibilities

In this role, you will:

• Review cargo mid and long-term business direction and objectives and provide recommendations for improvement in line with Dnata's strategy and ensure achievement of objectives to promote the terminal operations.
• Prepare and recommend cargo budget to include manpower, expenditure, and facilities and monitor financial performance versus the budget.
• Develop and maintain the highest standard service to airlines, integrators, and other customers that use the terminal service by ensuring efficient delivery of all special products in compliance with ISO, IATA, CEIV, ICAO, and UAE GCAA regulatory requirements.
• Design, implement, and execute the service delivery strategies for integrators including, but not limited to transportation, staffing, equipment, process, and procedures to the international standards, SLAs, and agreements of the integrators.
• Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviors, and follow up on corrective actions.
• Manage effective achievement of departmental objectives by setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisals in order to maximize performance (for both permanent and sub-contracted staff).
• Ensure all activities related to dangerous goods handling are implemented in line with the relevant procedures, training, and control mechanisms.
• Manage the development of all cargo products to ensure Dnata's capabilities to meet and deliver various logistics solutions. Ensure service obligations of all special cargo products customers are understood and implemented as per the division's short-, medium-, and long-term strategies.
• Review and provide inputs to the SLAs of customer airlines to ensure alignment with Dnata's policies and regulations and internal service providers.
• Recommend cargo infrastructure development, projects, and resources needed to senior management to constantly align service delivery capability with the division's service delivery objectives.
• Be responsible for managing all cargo products including time and temperature sensitive goods, live animals, courier and mail, dangerous goods, etc. Oversee established KPIs related to shipment handling are in compliance.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Bachelor's degree or Honours in a related discipline.
• Minimum 10-12 years of experience in ground handling cargo operations including 4 years' experience in a leadership role.
• Advanced knowledge in airside operations including turnaround, passenger, baggage, operations services, cargo handling systems, equipment, and computer applications.
• Advanced knowledge in customer SLAs and policies (Dnata, Emirates, and Dnata Cargo).
• Advanced understanding of cargo regulatory requirements and freight regulations.
• Proficiency in budget and cost control.

Preferred Qualifications

You will have an edge if you have:

• Experience working within the ground handling industry.

Company Commitment

At Dnata, part of Emirates Group, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Dnata, part of Emirates Group, is an international organization with employees from over 170 nationalities. We encourage applications from across the globe. Your application journey begins by applying via our careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our onboarding team will ensure a smooth transition to your new role.