Manager - Loyalty Systems & CRM

JOB DESCRIPTION / ROLE

Employment: Full Time

You will be responsible for the timely and error free implementation of loyalty campaigns setup within the banking (card products) industry. Ensuring that they are meeting business case metrics for loyalty proposition and reducing costs without impacting customer satisfaction or engagement.

Client Details:
A globally recognised brand in the banking and card products industry. This opportunity is offered initially on a 1 year fixed term contract with potential for renewal.

Description:
- Campaign configuration and testing: Setup and implementation of the product specific parameter updates
- Financial impact monitoring: Monitor new rewards costs against projections
- Cost optimisation review: Conduct monthly evaluation of costs against spend
- Card specific engagement: Drive category wise spend outcomes for the planned loyalty propositions
- User experience enhancement: Review opportunities to uplift UI/UX in lines with the new card CVPs
- Documentation and Audit: Maintain and update documentation on system changes

Job Offer:
- High impact role in prestigious brand with strong impact on future career prospects
- Competitive salary and benefits package
- This opportunity is offered initially on a 1 year fixed term contract with potential for renewal

Requirements:
- Bachelors/Master's degree in business administration, IT, finance, banking or related
- Experience with Collinson XLS loyalty engine or similar loyalty system management background
- Solid understanding of cards business and enterprise wide products
- Minimum of 3-5 years of experience in the banking/financial industry
- Strong financial acumen and technical knowledge.

ABOUT THE COMPANY

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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